Agrìd is the ecosystem of remote expert solutions designed by Durante for specific sectors and on custom projects.

Agrìd is divided into 3 main solutions:

  • Agrid Bank, a real virtual bank counter
  • Agrid Welcome, the digital reception
  • Agrid Care, for all customized remote customer care solutions

With Agrid, the return on investment is guaranteed from the first month of use also thanks to the As A Service formula of the solutions offered.

Solution

Agrìd Bank is a remote expert solution that allows the bank to carry out all those consultancy and / or sales operations via videoconference that normally require the presence of an employee in the branch.

The solution provides for a consultant workstation interfaced with the customer workstations in the branches.

And it allows you to:

  • Connect multiple branches to one or more specialized resources remotely.
  • Choose your Consultant for different financial solutions.
  • Manage any customer waiting queues.
  • Remotely manage scanning, signature, printing devices for contracts.
  • Manage cash-in / cash-out systems

Evolution

In its fourth generation of development since its launch in 2010. Agrìd Bank is a source of continuous improvement of the main business KPIs of the latter.

With a physical 4k video conferencing system and a professional set-up able to guarantee full contact with its client, Agrìd Bank is scalable, safe and efficient.

Layout

Agrìd Bank includes the installation of a Digital Smart Room at branches, ATM areas, or in busy commercial places, also allowing self-service access to a remote consultant with non-stop hours.

Consultant workstation

  • Remote control of videoconferencing
  • Document management (PDF sending, digital signature, contract review)
  • Selective reboot of remote devices
  • Room automation management
  • Video surveillance
  • Queue management

Layout

Agrìd Bank includes the installation of a Digital Smart Room at branches, ATM areas, or in busy commercial places, also allowing self-service access to a remote consultant with non-stop hours.

Customer station

With Agrìd Bank, the customer is as if he were at a real counter thanks to the maximum realism of videoconferencing and ease of use.

 

Triple verification of identity through:

  • Document acquisition scanner
  • Graphometric signature
  • 4K video conferencing system

Furthermore:

  • Printer for contracts
  • Collection box for signed documents
  • Touch monitor for file sharing
  • High performance all-in-one videoconferencing system, integrated microphone and directional speakers.

Add - On

Additional modules:

1.Digital Signage – Touch outside the door

2.Interactive Documentation

  1. Queue Management

Technology

Video communication takes place via a network infrastructure and physical video conferencing endpoints capable of:

  • Ensure high video quality (up to 4K)
  • Intelligent management of the remote expert based on the availability of the consultant

Agrìd Bank allows the management of all the devices associated with the single branch through remote home automation controls.

The audio / video server is installed at the Bank.

All video conferencing communication remains within the company intranet for maximum security.